FAQ
FAQ
Q1: Do you offer customization or OEM/ODM services?
A: Yes, we offer customization based on your drawings or samples. OEM/ODM services are available.
Q2: What’s the lead time for bulk orders?
A: Bulk orders usually take 15–30 days. The lead time may vary during peak seasons or when special materials are required.
Q3: Do you have stock? Is delivery on time?
A: Some regular models are available in stock. We strictly follow the confirmed lead times for production and shipment.
Q4: Can I mix different models in one order?
A: Yes, mixed orders are welcome to help reduce inventory pressure and improve purchasing flexibility.
Q5: What are your shipping methods?
A: We ship by air, sea, or express. FOB, CIF, DDP, and other trade terms are available.
Q6: Do you accept long-term partnerships or distributor agreements?
A: Yes, we welcome global partners and provide special pricing and support policies for long-term cooperation.
Q7：Where is your factory located? Can we visit?
Our factory is located in Guangzhou, China.
You're welcome to visit anytime.
Q8：Can you sign a Non-Disclosure Agreement (NDA)?
Yes, we respect your IP and can sign an NDA before cooperation.
Q9：Do you offer after-sales service?
Yes, we provide warranty support. If there's a quality issue,
we offer returns or replacements.
Q10：What markets do you serve?
We serve clients in the USA, UK, Germany, Australia, Japan,
the Middle East, and Southeast Asia.
